Delivery & Despatch
We do everything we can to make sure your order gets to you as soon as possible. Every effort is made to despatch your order the same day where possible.
We try to ensure that all goods displayed in the website are in stock and ready for despatch. If for any reason we are unable to despatch your order the same day we will let you know as soon as possible.
The cost of delivery is calculated during the checkout process based on the delivery location.
Please Note: Delivery costs include UK VAT at 20%. For deliveries outside the EU, the tax will be deducted at checkout.
Minimum Order Amount
There is no minimum order amount.
Returns & Replacements
If you are unhappy with your goods, you can return them in a saleable condition within 7 days of receipt for a full refund, in line with The Consumer Protection (Distance Selling) Regulations 2000. The buyer is responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your returns go missing.
Bobbins (Whitby) limited Returns, Wesley Hall, Church Street, Whitby, North Yorkshire YO22 4DE
Privacy & Security
We take the security of all your personal information and payment details very seriously. Our website and payment systems are PCI Compliant
All your personal details are transferred to us using 128-bit SSL encryption and can only be accessed by us so that we can process your orders. Your credit or debit card details are not stored at all.
We promise to protect your privacy. We will only use the information that we collect lawfully and in accordance with the Data Protection Act 1998. We collect information about you so that we can process your order and provide you with the best possible service. At all times you have the opportunity to opt out of future mailings. We do not make unsolicited telephone calls, send post or emails to you. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct it promptly.